Shipping restrictions and Policies

Where Can We Ship?

Due to biosecurity laws and regulations, certain Australian states have restrictions on the products we can ship to them:

- We cannot ship any products to Western Australia (WA) or the Northern Territory (NT).

- We cannot ship honeycomb to Queensland (QLD), although all other products are allowed.

Please keep these restrictions in mind when making a purchase.

Courier Service

We ship all of our orders through Australia Post. You will receive a tracking number via email once your order has been lodged. You can use this tracking number to monitor the status of your order.

Lost or Missing Orders

If your order is lost or missing, please contact and follow up with Australia Post first before informing us. You should have received a tracking number, but we do not have full access to the parcel's location. If Australia Post confirms the loss and you need to lodge a compensation claim, please contact us.

Please note that orders shipped out of Tasmania may have several stops at major delivery centers before reaching your local branch.

Receiving Broken Goods

We package our honey products in thick layers of corrugated cardboard and eco-friendly bubble wrap. However, it's not uncommon for orders to be mishandled by the postal service, despite the "FRAGILE" stickers we place on every package.

If you receive a package with broken goods, please:

1. Photograph the damage while the package is still in the box.

2. Email the clear pictures of the damage to orders@tasmanianhoneystore.com.au as soon as possible.

This will help us better understand how the products were impacted and how to approach Australia Post for compensation.

Shipping Prices:

Free shipping on all wholesale orders within Australia. For overseas orders and shipping, please contact us prior to purchase to discuss shipping rates.

The following shipping rates apply to all areas of Australia:

- Flat rate of $10.00 for orders equal to or below 1.5 kg.

- Orders above 1.6 kg pay a flat rate of $10.00 and increase by $6.25 per kg.

Please note that we reserve the right to post multiple orders purchased at the same address in one shipment.

If you have any further questions, please don't hesitate to contact us at admin@frogmouthponds.com.au