Refunds and refunds

REFUNDS AND RETURNS ARE ACCEPTED IF THE FOLLOWING CRITERIA ARE MET:

Item returns must occur within 30 days from the date it was received.

To be eligible for a return your item must be unused and in the same condition that it was shipped. The item must remain in the original packaging, unopened and intact.

The responsibility of postage charges is up to the returner. This charge is non-refundable, as is the original shipping cost.

If items that are being returned get lost in the postage system, we cannot issue a refund. We ask you to consider sending items back with a tracking number or with attached postage insurance if they are of significant value.

Once the item has returned to our packing location it will be inspected. We will notify you whether the goods are cleared or otherwise upon inspection finalisation.

If approved we will refund the amount payable in the same manner it was paid ie. bank transfer or PayPal/Credit and debit card. You will receive notification of this return however funds may not be instant.

TO INITIATE A REFUND AND RETURN PLEASE FOLLOW THE FOLLOWING STEPS:

Email: admin@frogmouthponds.com.au with your name, contact number, receipt of purchase, order number, and reason for return. Title your email “Return Request Order #” so we can track your return in our system.

You will receive an email in 1-2 business days about whether your return request is approved. Please refer to that email for further information on where to send your returned goods.